Frequently Asked Questions

What is kerpay

Kerpay allows you to collect payment within minutes. It actually creates for you a secure personal payment page with an internet address like [email protected] (example: [email protected]) that can be shared on any media: email, sms, whatsapp, twitter, facebook, on your website, business cards or flyers. Kerpay uses Stripe, the world's best and most secure payment platform, as payments processor.

Can I see a payment page example

Off course, check Launchpole's payment page here: www.kerpay.com/launchpole. You will have your own once registered.

Do I need a website or programing skills

No, we will actually build and host your secure payment pages like this one. Then, simply paste your payment page address ([email protected]) in an email, sms, whatsapp, twitter, facebook or on your website. You can even print it on your business cards or flyers.

Do I need a Stripe account

Yes. You don't have a Stripe account? No problem, you'll be able to set one up in 1-step during our sign up process. Once registered, you will be able to connect to kerpay using your Stripe account.

Is my country supported

Payments from supported cards (Visa, Mastercard, American Express, Discover, JCB) are accepted whatever their place of issuance in the world. Registration to collect payments is available to individuals or business located in Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Netherlands, Norway, Portugal, Singapore, Spain, Sweden, United Kingdom, United States.

What do I need to register

We don't need your credit card details, because setup is free and we don't charge monthly fees. Registration is a 1-step process that takes few minutes, you will be asked to provide your bank account details so transfer of your payments can be arranged. Once the 1 page form is completed, you are ready to collect payments.

What payments can be collected

You can accept one time payments, or set recurring billing and payments will be automatically collected from your clients without having them to create an account. Kerpay supports ApplePay and major cards (Visa, MasterCard, American Express, JCB, Discover, and Diners Club) and 130+ currencies. Kerpay works for business but also for private payments.

What is the service pricing

Signup and payment page setup are free, and we don't charge monthly fee. We only want to get paid if we've helped you get paid: we charge 1% of any successful payment you collected through kerpay on top of Stripe's low transaction fee

Are there any limitations

No. Payments are unlimited, subscription plans and subscribers are unlimited, preset payment pages are unlimited.

Do kerpay support mobiles and tablets

Yes. Your dashboard and payment pages are 100% mobile and tablet compliant, so your counterparts can pay you anytime and on any device, and you can always follow up.

Can I connect through a mobile app

Yes. Dashboard and real time payment notifications are available through Stripe's iPhone app or Control's Android and iPhone app.

Can I create custom payment pages

Yes. If your are regularly billing the same amount for a defined product or service, you can set a preset payment pages with an address like [email protected]/myservice. Aternatively, for custom amount and product/service put '/youramount/yourreference' after your payment page address. Example for USD 123 related to ABC: [email protected]/123/ABC

How do recurring payment work

First you need to define a subscription plan with an amount and a frequency (weekly, monthly or yearly). Then, invite your customers to subscribe through your payment page (like this one). And then... actually you are done! Payments will be automatically collected on your subscribers credit/debit cards according to the frequency you set with the plan (weekly, monthly or yearly). Nothing to be done by yourself or your customers, everything is handled by our system. In case of subscription cancellation by a customer, he will have to send you a request and you will then cancel yourself the subscription through our system (customers can not do it on their own).

How collected payments are transfered to me

Your collected payments are not held in a 'wallet' or an 'account' with us, instead they are directly transfered by Stripe to your bank account within 7 days. You can change frequency of transfer on your Stripe dashboard settings.

How am I notified of new payments

An email is sent to you with the payments details in real time. Additionally, payment notifications are also available through Stripe's iPhone app or Control's Android and iPhone app.

Do the payers need to register

No. Kerpay is a friction less experience for your payers: clean and user friendly design, only data required for payment are collected, works great on mobiles and tablet. Actually, kerpay's user experience is designed to maximize your payment collections.

How secure is kerpay

We are serious about security and protecting our users. We have built kerpay with the highest security standards, actually the same as Wall Street banks. Check our security page for more details